Telecommunications Resources

Phone Systems, Phone Service, VoIP Phone Systems, VoIP Phone Service, IVR, Messaging on Hold, Teleconferencing, Call Centers

Directories

• Yahoo! directory
• Forbes directory – pick a region to see listings.
• Google directory for Phone Systems
• Google directory for VoIP
• Call Center Software directory

Information and Publications

• Telecommunications Online – web site, print magazine, email newsletters, webinars, and live events.
• VON magazine – VoIP news and analysis.
• TMC – coverage of VoIP, CRM, and contact centers.
• Telemanagement Forum – CRM and OSS issues.
• The Telecom Manager’s Voice Report – covers carrier negotiations and dispute resolution, PBX selection and maintenance, network management, salaries, and much more. free registration required
• TIA B2B – Telecommunications Industry Association business portal news, company information, products and services, white papers, a glossary and RFPs.
• TMCnet – An array of information about the call center industry

Industry Associations

• Telecommunications Industry Association (TIA) – standards development, networking, trade shows, and more.
• The Voice On the Net Coalition – Education and advocacy for VoIP.
• International Multimedia Telecommunications Consortium (IMTC) – Promoting standards and providing education.
• Association of Call Center Managers – Promoting the call center profession
• CCNG – An online advocate of call center managers

Discussions/blogs/newsgroups

• Telecommunications Industry Association forum.
• Jeff Pulver’s blog
• Call Center/CRM blog
• VoIP and Call Center forums
• VoIP & Gadgets Blog
• Call center software message boards