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Get Offshore Call Center Prices

1. Do you have a preference for the location of the call center?
2. Do you need inbound or outbound offshore call center services?
 
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-• View Listings of Leading Suppliers

Offshore Call Center Basics

Businesses have a tough decision to make when deciding whether or not to outsource their call center needs: send the work offshore or keep it here in the U.S.? It's important to make the decision that's best for your company's well being.

The biggest advantage to offshore call centers is the cost. You can outsource your calls offshore for as little as 25% the price of a U.S. call center. Since budgets are a key concern for many businesses, it's almost impossible to pass up such a deep cost savings.

With the pricing edge comes some of the drawbacks to offshore call centers such as foreign accents that are hard to understand or insufficient training. You can offset some of these challenges by choosing offshore locations where English is the dominant language. For training, you can set up a web conference with your offshore employees to give them an overview of what they need to know.

Points to consider:

  • Do you have a location preference for your offshore call center services?
  • Do you need inbound or outbound call center services?
  • What are the main functions you need an offshore call center to perform?
  • How many calls do you need to outsource to an international call center?
  • Do you need 24-hour coverage from a call center?
  • What is your estimated budget?

Related articles - December 2008
- The Offshore Call Center Debate
In the last few years, "offshoring" has really started to take off - and the controversy has taken off with it. (Source: BuyerZone.com)		   Answering the Call
Companies are investing in advanced technologies and at-home agents to connect with customers instead of putting them on hold. (Source: CIO)
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  Call Centers in the Cloud
Hosted services allow businesses to configure call centers for agents in any location without concern about the infrastructure. (Source: Call Center Magazine)		   "Your Call Will Be Monitored"
It's a phrase heard frequently on most call center response systems. But many managers actually do screen the conversations between reps and customers. (Source: NY Times)

Common terms:

  • Canada call center
  • Caribbean call center
  • China call center
  • Europe call center
  • India call center
  • international call center
  • international telemarketing
  • offshore call center
  • offshore telemarketing
  • outsource call center
  • outsourcing call center
  • Philippines call center
  • South America call center

Leading suppliers:

  • Acquisix
  • ePERFORMAX
  • New Century Lead Generation
  • Pacific Connexion
  • SSI
  • West Corp

Click here to find Offshore Call Center suppliers in your area

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