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Messaging On Hold Basics
When customers call a business to place an order or log a technical service request, the last thing they want to hear is dead silence on the other end of the phone. A messaging on hold service can provide different ways to keep your clients informed - and maybe even entertained.
Messaging on hold services provide businesses with a unique marketing opportunity. You can promote what's going on in the company, be it a special sale, big announcement, or a web site mention. This way, customers learn more about your business offers while they wait patiently for a live person to answer the phone.
You can also provide soothing music for your on hold service with a CD player or light FM radio station. This not only gives customers something pleasant to listen to, it also reminds them that they are still on the line. You can interrupt the music with brief messages letting them know that you "will take the call as soon as possible." You can also inform them what spot they are in queue and what the standard wait time is.
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