 • Compare IVR Suppliers in your Area
• Read our Purchasing Advice
• View Listings of Leading Suppliers |
Interactive Voice Response Basics
An interactive voice response (IVR) system offers an automated and affordable way to handle customer phone requests for information. It also allows companies on the road to easily call into the office to get information on a client or details on their latest assignment.
More advanced IVR systems allow callers to retrieve customized information. A system with text-to-speech recognition, for example, can read aloud information that is stored in a database. Using this functionality, you can set up a system that retrieves account-specific information, such as order status. You can also use IVR to process orders and store information from the callers.
|
