The Internet has enabled the wisdom of the crowds like never before. B2B Exchange brings that
wisdom straight to you by collecting the comments and questions of other hosted PBX buyers as they tackle
business purchasing head on. If you’re not sure what to be looking for in your next hosted PBX, check out
the most common thoughts, fears and ideas shared by your fellow business purchasers.
“Hosted services should provide many of the features and capabilities that traditional phone systems offer. Users can make or transfer calls by dialing each other’s extensions. They can also make conference calls, park and pick up calls, and answer calls forwarded to groups of extensions, known as ring groups. That’s not to mention all the new capabilities that IP makes possible, such as listening to voice mail messages through e-mail or another online interface, or placing calls by simply clicking on names in onscreen address books. ”
- Office Manager, Construction/General Contracting, Fresno, CA
“We would like a toll free number, no extra charge for outbound calls, the ability for clients to call a central number, have them follow a menu and select whom they would like to talk to then be transfered to the selected person. Voice mail, email notifications, call forwarding, call transfer, call return, after hours greeting, call block, ability to see the number a client is calling from ”
- CEO/President/Owner, Consulting, Longview, TX
“We have seen the Fonality PBX product and want a quote to replace our current sytem company wide. Corporate location in Raleigh has 51 users which includes a call center of 25 phones. 26 remote locations across NC,SC,VA,GA each have 4 users. Users would equal a telephone. Currently all cals go to the individual locations then roll to call center if not answered in four rings. ”
- Administrative Assistant, Real Estate, Raleigh, NC
“We are starting a restoration business that will have 3 offices without dedicated office staff. We need a phone solution that will control our incoming phone calls so that callers feel like they're dealing with a professional company. Some of our business is emergency based, so timely call routing is a must. ”
- Buyer, Construction, Rosedale, NY
“I am moving from current small office situation into one in which two people in different states will be running office. Membership organization. Calls from 800 number and established TX number into one or both employees. They will be in TX and MA. ”
- Owner, Health Care, Austin, TX
“I would like to know what is included in the price I get for hosted VoIP. Does it include the circuits to get me to the hosted site? Does it include Internet access? Any detail that can be given would be helpful. ”
- Partner/Principal, Manufacturing, Niles, MI
“I need to have a PBX that will send voice messages to email addresses and would like to have the ability for these voice messages to be transcribed automatically into texts and sent out to different email addresses. thanks ”
- Office Manager, Financial Services, San Antonio, TX
“1. I have a number already that I'd like to keep; 2. After message recorded, I'd like to be notified via email; 3. I'd like to have a few (3to 5) extension numbers for each person's voice mail box, if possible. ”
- Marketing/Public Relations, Restaurant, Annapolis, MD
“Currently utilizing in-house voice and data servers; utlizing Polycom telephones. T-1 services at both locations better than average (Covad and Windstream). Our IT support personnel are not getting it done! ”
- Administrative Assistant, Retail, Crockett, TX
“i want the caller to have a chance to speak to someone before getting voicemail. i want queing for several extensions. i need d i d on 5 phones. the other 5 phones do not need d i d. ”
- MIS/IT, Government, Huntsville, AL
“require that customers be greeted and asked to enter numbered extention, Eg,.. "if you would like sales Matt press 1". that call must then be forwarded to a cell phone. ”
- Creative Design/Writing/Production, Government, Golden, CO
“Only need a phone number for a small community theatre to provide information for upcoming shows and opportunity to make reservations for shows. ”
- Buyer, Entertainment, Ozone Park, NY
“15 warehouses nation wide - need wireless capabilities for phones in warehouse and deliveries. WAN for DATA for current ERP connectivity. ”
- Owner, Wholesale, Loomis, CA
“Unlimited phone call -inbound/out Unlimited fax inbound/out A phone that I can plug into my computer or modem or wireless connection ”
- Purchasing Manager, Wholesale, Ponchatoula, LA
“So many calls on upcoming projects should go to one box for estimator instead my secretary losing time on the computer and doing tasks. ”
- Sales/Business Development, Construction, Spanish Fort, LA
“we are a pizza resturent and most of our customers speak spanish we need a system to take full order from our customer over the phone ”
- Finance, Restaurant, Loredo TX
“I want a simple system that answers calls, gives a message, and then lets our employees pick up the line. We have just 1 line. ”
- CEO/President/Owner, General Contracting, Chicago, IL
“Voice mail by email we need to use our own number Follow me How many extensions are included in the price? 24/7 greeting ”
- Administrative Assistant, Agriculture, New Carlisle, OH
“Office is a satelite feild sales office. T-1 Line will be required. Office is on 16th floor of Large office building ”
- Accounting, Sales, Troutville, VA
