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E-Commerce Services Basics

If you own a retail business, you can benefit from a fully-functional ecommerce web site — whether you sell clothing, software, electronics, or more. You can find ecommerce development solutions ranging from a basic online storefront to fully-integrated systems.

If you own or operate a home business or very small company, basic e commerce services allow customers to simply select the item(s) they want, complete shipping and payment details, and click "send."

Larger companies will require a lot more functionality out of their e commerce development including detailed reporting, direct linking to merchant accounts for quick order processing, and allowing customers to monitor order status. But the most important functionality you will need for robust e commerce web design is an online shopping cart.

e-commerce services

An ecommerce shopping cart allows your customers to click and choose the items they want and it will hold the items until you're ready to purchase. A vendor can implement the right shopping chart software to help you streamline the ordering process. Customers may then review their purchases before completing the order, and add, delete, or change quantities as needed.

In addition to shopping cart service, an ecommerce development company can directly link your site to your merchant account for quick order processing. You can also have an ecommerce company set your site up so customers can log in and monitor the status of their orders.

There are a few other functions that can enhance the online site design of your ecommerce site:

  • Shipping calculator: Determine shipping costs based on location and weight
  • Taxes: Charge customers sales tax where applicable
  • Search: Organize online catalogue by product number or with several identifying keywords so customers can find items quickly.
  • SKU management: Lets you to enter stock keeping units to easily manage items from your catalog
  • Promotional codes: Enter codes for discounts, gift cards, or special offers to help customers save money and encourage repeat business
  • Price loading: Enter several price changes at once
  • Reporting: Analyze the results of your site and look for ways to improve with details of visitors, sales, most popular items, time spent on the site, etc.
  • Encrypted ordering: Include an "https:" prefix in your e commerce development plans so people can trust that their sensitive information is secure and encrypted

You can also look into additional features that might cost a bit more but can enhance your business. You can connect directly to an inventory tracking or customer information database systems, take precautionary measures to reduce or eliminate fraud, and promote cross-selling of items that may be of interest to customers based on what they order.

Other ecommerce terminology:

As you shop for the right ecommerce web design, you may come across several different words and phrases that may not seem familiar. Among these terms:
  • e business development: (also called "e commerce development", "e business solutions" "ebusiness services", "ebusiness web design")
  • e commerce shopping carts: A program on an e commerce web site that allows customers to select and store items while they continue to shop.

Points to consider:

  • Do you need to upgrade an existing website or design a brand new one?
  • Do you need shopping cart software?
  • What types of products are you selling?
  • What is your budget for this ecommerce project?
  • How many products do you plan to offer online?
  • Do you also need credit card processing services?

Leading suppliers:

Related articles - December 2008

- E-commerce Buyer's Guide
A review of basic ecommerce options and how to start up an ecommerce web site. (Source: BuyerZone.com)
  The Hidden Costs of Running an E-Commerce Site
Online businesses can't ignore the costs of hiring personnel, providing quality customer service, and acquiring customers. (Source: E-Commerce Times)
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  Where is Ecommerce Headed?
Virtual communities and improved product visualization are two trends in e-commerce. (Source: iMedia Connection)
  Choosing a Hosted E-Commerce Solution
Hosted e-commerce solutions are supposed to be fast and easy — here's what to look for. (Source: ECommerce-Guide)

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